Data: collectively all information that you submit to Davaon Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
DogRook , or us: DogRook the brand and domain are owned and operated by 'Davaon Limited', Wisteria Grange Barn, Pikes End, Pinner, Middlesex, HA5 2EX & registered no. 09582340; UK and EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
The Controller of Your Personal Information
For the purposes of data protection laws and this privacy notice, whichever part of Davaon Limited is processing your personal information is the controller of your personal information for that processing of your personal information. This will usually be the part of Davaon Limited that you interact with or have a relationship with. Being a controller of your personal information means that we are responsible for deciding how we hold and use your personal information.
Our main trading entity is Davaon Limited, a company registered in England and registered no. 09582340 whose registered office is at Wisteria Grange Barn, Pikes End, Pinner, Middlesex, HA5 2EX. Davaon Limited will be the ‘controller’ of your data regardless of where you are based and regardless of which of our websites you interact with, any queries you have regarding your personal information will be dealt with by Davaon Limited . We can be contacted directly by emailing DVN@makeheroes.co.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. A cookie lets us know whether you’ve visited the website before as well as your navigation experience during your visit. Cookies may be used to facilitate your access to the Site, enhance and personalize your online experience, and recognize your computer or your device. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Your browser may give you the ability to control cookies or other tracking tools. These “do not track” features are not all uniform and we do not currently respond to those signals. The Help portion of the toolbar on most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to delete existing cookies. If you decide to disable cookies, it is possible that some of our website’s features won’t function properly. For more information on deleting or controlling cookies, visit www.aboutcookies.org. These links will also explain how to manage cookies for the most common browsers:
Google Chrome – https://support.google.com/accounts/answer/61416?hl=en
In addition to the browser-based controls, you can manage third-party cookies by visiting www.aboutads.info/choices/.
Davaon Limited call monitoring and recording is in compliance with GDPR regulations. Davaon Limited records all inbound and outbound calls. These call recordings are for quality and training purposes; demonstrating the standards which are met or ought to be achieved by personnel using the device or platform in the course of their duties. These call recordings are securely stored in our phone partner’s database and will not be shared with any other third party without written consent by law. If we are to move away from our phone partner, all recorded calls are deleted at midnight, on the last day of the contract. Under GDPR guidelines, Davaon Limited is unable to assist you with your order unless you provide two pieces of order information.
If you access the Site from a mobile device, the Site may try to access your location to tailor your experience based on your location. If that happens, we may collect information about the location of your device such as GPS coordinates, but only if the GPS, Wi-Fi, and Bluetooth features of your mobile device are enabled. This location-based information is collected through GPS, Wi-Fi, or Bluetooth sensors, and may be shared with a third party who may access such information to provide location-based information to us. If you disable any location-based services on your device, you may not be able to use certain features of the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
Information from Third parties
We also collect information about you from other sources such as public and third-party databases and other third parties, including our business and trade partners, to supplement information about you. For example, we may purchase information about your interests and hobbies to help us tailor our marketing content and communications to you.
How Do We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use a range of e-commerce software to power our online store. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
In the event of a corporate restructuring, we may transfer personal information about you in the event of a liquidation, reorganization, merger, sale of the company, consolidation, change of control, asset or stock acquisition/disposition, or other corporate combination. Should such an event occur, we will use reasonable efforts to ensure the transferee uses your personal information in a manner consistent with this Privacy Statement.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the following links:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
EU Regulations – Control over Your Information
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us by emailing email@example.com.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
US regulations – Control over Your Information
You may update or change information related to your account by updating your profile, accessible via the home page once you are logged in, or by sending us an e-mail at firstname.lastname@example.org.
You may always opt out of receiving future commercial e-mail messages from us or request that your personal information be removed from the Site by e-mailing us at email@example.com. Please be aware that if you opt out of receiving commercial e-mail from us, it may take up to ten (10) business days for us to process your opt-out request, and you may receive commercial e-mail from us during that period.
Even if you opt out of receiving promotional and marketing material, we may still correspond with you about your existing or past business relationships with us (e.g., any purchase of our products or use of our services, or responses to your requests for information either through the website or other means). We may also access and view your information in the course of maintaining and improving our website and our services.
You can exercise any of your rights by making a request to us at the contact information provided in the Contact Us section. For California residents, please consult the California Privacy Rights for your rights and additional considerations.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
To request a removal of your data please contact firstname.lastname@example.org.
How Do We Protect Your Information?
We recognize the importance of maintaining the security of your personal information. We have implemented technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, use, and modification. Unfortunately, guaranteed security does not exist on the Internet or offline. We therefore cannot guarantee that your personal information will be free from unauthorized access by third parties.
Children’s Personal Information – Our Site is designed for users 13 and over and thus is not directed to children. We do not knowingly collect or solicit personal information from children under the age of 13 (or other relevant age, as applicable pursuant to relevant law) through the Site. If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records. If you believe that a child under such age may have provided us with personal information, please contact us as specified in the Contact Us section of this Privacy Statement.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below: Davaon Limited. Wisteria Grange Barn, Pikes End, Pinner, Middlesex, HA5 2EX, United Kingdom.
It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Your return label will require you to return the item at your own expense. Amazon will automatically refund you up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you will be refunded the full postage cost, as well as your Import Fees Deposit once your return is processed.
Free Expedited USA Shipping:
As standard, all orders with a domestic delivery address come with Free Expedited Shipping.
Your order will arrive within 2-3 working days.
You can opt for a premium shipping method at an additional cost. The premium shipping fee will be calculated during checkout and may vary according to the product & the delivery destination.
To ensure your order is delivered as quickly as possible we partner with a range of carriers including Amazon Logistics, UPS, FedEx, DPD, DHL, Royal Mail.
Once we have dispatched your order, you will receive a shipping confirmation email containing your specific tracking link to allow you to monitor the status of your order.
We always endeavour to ship your order on time, However, there may be factors outside our control such as adverse weather, or severe road network issues which may cause delays. We cannot take responsibility for such problems where they are outside our control.
If you have not received your order, please contact our Customer Care Team at firstname.lastname@example.org who will work to resolve the issue as quickly as possible. Once courier tracking confirmation is received of an order being shipped and signed for at the shipping address our liability ceases. If your package is lost, please contact our Customer Care Team who will deal with the matter.
We make every effort to ensure the products that you order are shipped in good condition, however, some products can get damaged in transit so we please ask you to inspect your order upon receipt. If you are not satisfied with the condition of your order, please contact our Customer Care team with photos at email@example.com. If you have not contacted us within 7 days of receiving damaged items, we will deem your order as accepted. This does not affect your statutory rights.
We want to deliver the best buying experience to our customers, which is why we have created country-specific websites. You can recognise these websites by the country code in the URL (eg. www.website.com/fr).
When visiting our US website from outside of the US, you will be prompted to switch to the local website and currency. You can also access the full list of supported countries and currencies using the country & currency selectors (located in the header or footer).
If you are outside of the US, please place your order on these dedicated local websites. You will be able to pay in the local currency and benefit from Free Expedited Shipping (2-3 working days).
You can also opt for a premium shipping method at an additional cost. The premium shipping fee will be calculated during checkout and may vary according to the goods you purchase & your shipping destination.
Changed your mind?
We really hope you like your purchase from DogRook however, in the event you do wish to make a return, simply follow the below instructions. Please be aware, we do not accept returns of used items.
Steps to Return your Item:
Introduction. Once you have informed us of your wish to return products from your order, you must return them in a good condition and in their original packaging to us at Jarius J. 1101 W Hamilton Street Suite 318 Allentown, PA 18101 United States. Items sent back to us without first requesting a return will not be accepted.
Once your return is approved, please prepare your item for shipping. Put the item in its original packaging and wrap it securely. Clearly display the following returns address to the outside of your package – Jarius J. 1101 W Hamilton Street Suite 318 Allentown, PA 18101 United States
All returned products must be posted by to us within 30 days of receipt. We reserve the right to require proof of return shipping before we process any refunds.
Select a courier of your choice to return your goods to us: You may return products in whatever way you choose. For example, you may wish to visit Parcel Monkey. Here you will find an assortment of couriers to use with varying price ranges, most of which are very reasonable. Please note we do not cover the cost of returns. Please keep your proof of postage as we may ask to see it before we process your refund.
Inspecting returned Products. Once your item is received at our warehouse it will be inspected to ensure that it meets our returns eligibility criteria.
Eligibility criteria. To be eligible for a refund, all products you return must be in good condition and in their original packaging. All include all original packing material, blank warranty cards, manuals, and accessories should be included in the return. We do not give refunds on used products or at all on certain products (e.g. underwear / food) for hygiene reasons. We reserve the right to refuse any returns if: (i) any signs of wear are present; (ii) parts of the item are missing; and/or (iii) any plastic seals and/or tags on the item have been removed. We aren’t able to accept any returns that have been used and which are not faulty.
Product not working as expected?
Our Customer Care team are knowledgeable and able to resolve most product-related issues quickly and efficiently. For the quickest support, please contact our product experts using the submission form on our Contact page.
If we are unable to fix your issue for you, we will replace the product at no charge for either a brand new or refurbished unit of the same condition as per our warranty policy.
When will I receive my refund Following a successful inspection of your return we will process a refund to the credit / debit card or PayPal account which was used to place the original order Please allow 5 working days for the refund to appear in your account from the date we process it.
I haven’t received my refund: If you haven’t received a refund yet, please check your statement again, these incoming payments can be overlooked. If you cannot see the transaction, please contact your card issuer company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Possible deductions from refunds. If you are exercising your right to change your mind, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products you have returned where this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount to cover the damage.
We can work with you to attempt to cancel your order before it is shipped, although this may not be possible technically. Please contact our Customer Care Team at email@example.com if you wish to cancel your order. We also offer a 30 day money back guarantee, subject to certain conditions. For further information, please see our Billing Terms and Conditions here. Returns under this policy do not affect your statutory rights.